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USAJobs 3.0: What’s the verdict?

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The Office of Personnel Management yesterday launched its revamped USAJobs.gov website. But if users’ comments on its Facebook page are any indication, there’s still a few kinks to be worked out.

How is it working for you? Are you having problems with USAJobs 3.0? We’d like to hear from you. E-mail me with your experiences at slosey@federaltimes.com.

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Comments

  1. Gwendolyn Acquaye Says:
    October 12th, 2011 at 2:58 pm

    I don’t know that the problem is but I have gotten kicked off a couple of times. The system is time out.

  2. Carlton Says:
    October 12th, 2011 at 3:48 pm

    Regular search doesn’t work and comes back with an “application error.” Advanced search doesn’t work well and brings back may irrelevant jobs that are not truly in the city or radius. Plus, the system seems to give you an “application error” at random times when you are in the middle of looking and applying and makes you start over. Some agencies are not using the system (Peace Corps, Forest Service, at least) for whatever reason — maybe applications are not working — and are making people apply for jobs on their own sites. I won’t enter my info twice so I give up on those agencies. OPM should prevent agencies from closing job vacancies until they can make the system work like it used to work.

  3. Alicia Says:
    October 12th, 2011 at 4:51 pm

    I don’t like it. I tired to do a search by State and I got results from all over the country. I also don’t like the fact that it won’t allow you to do the search unless you select a position. I am more interested in searching by grade rather than the position/classification. Thus far, I don’t think it’s more time consuming to do a search.

  4. D. Winston Says:
    October 12th, 2011 at 4:51 pm

    It let me login. Then made me change my password. Then doesn’t recognize the new password and locks me out. Definitely not an improvement.

  5. Carlton Says:
    October 12th, 2011 at 4:54 pm

    I reported my SPECIFIC problems to OPM yesterday and this is the boiler-plate response I got. (P.S. It’s still broken today). With unemployment over 9%, didn’t OPM expect to have lots of visitors? Maybe they should buy more computers… alot more!

    “Thank you for contacting USAJOBS.

    USAJOBS 3.0 is here and you’re not the only one excited about it! The official launch was scheduled for noon today, but before 10:30 am EDT, we had already received 2.9M hits to the site. Due to this extraordinarily high volume, you may have experienced unexpected errors. These issues have now been resolved.

    We apologize for the inconvenience. Please revisit our site at your earliest convenience and retry the actions you were attempting. If you continue to have issues, please respond to this email and the USAJOBS customer support team will assist you as soon as possible.”

    Respectfully,

    USAJOBS Customer Support

  6. TomS Says:
    October 12th, 2011 at 9:53 pm

    Theret is no submit button when you add or subtract factors such as posting date, salary, etc. l

  7. mark Says:
    October 12th, 2011 at 10:03 pm

    What a joke. The system crashes, gives errors, won’t allow me to see all job postings. Most jobs listed are for USDA forestry service and close a year from now. There are very few real jobs on the site currently.

    Can’t OPM get anything right….

  8. Andrea Says:
    October 12th, 2011 at 10:27 pm

    Same problems as Carlton. Even with a simple search by keyword and location, I keep getting ‘application error has occurred’ without getting any search results. Sometimes results show up, only to get application error when going to the next page. So frustrating!!! Oh and I saved a job earlier but it’s now nowhere to be found… very upsetting.

  9. IRS agent Says:
    October 12th, 2011 at 11:32 pm

    What a disgrace OPM is!

  10. Joseph P Ghilbreed Says:
    October 13th, 2011 at 8:00 am

    There has been alot of complaining on the USAJOBS Facebook site and here. While I can certainly sympathize with folks who are looking for jobs and experiencing problems, it seems like we need to give OPM a few days to let things shake out. At this time next week, many of these problems will probably be gone. USAJOBS seems faster when I search for jobs so I am giving them the benefit of the doubt. For now.

  11. Defense worker Says:
    October 13th, 2011 at 8:16 am

    This thing is a mess! Search engine doesn’t work, results are not even useful, and the layout is poor. Amazingly bad transition.

  12. Beth Says:
    October 13th, 2011 at 9:32 am

    Yikes!!!! Won’t down load, error message, now that I am on, (a day later) it won’t show the quick view. I hope this gets better:(

  13. Rudi Says:
    October 13th, 2011 at 11:11 am

    I am unhappy with the new format. The earlier version was easier, faster, and had no glitches. I sometimes try to change pages during searches only to find that “an error has occurred”. Selecting “multiple grades” no longer applies, so searching is more time consuming. I hope the kinks will be worked out very soon. Everyone else who has tried the new format is unhappy with it as well.

  14. Chris Says:
    October 13th, 2011 at 2:02 pm

    It’s pretty bad. Separate from the tech glitches, they seem to have made some weird changes. You used to be able to search for jobs in the NYC metro area (or DC) and you’d pull in jobs for the city itself and surrounds. Now it seems like you have to specifically define all the geographic areas you’d be looking for — and the definitions of what’s included are not clear. For DC, you can specify “Washington” OR “Washington DC” OR “All District of Columbia” OR “DC Metro Area.” What’s the difference between “Washington” and “Washington DC”? What’s the difference between “All DC” and “Washington DC”? Does “DC Metro Area” include VA and MD? Who knows? I thought the search and other features were great before — easy to use and logical. Now it seems like whoever designed it was completely in the dark about the actual geography of federal workplaces.

  15. Monica Says:
    October 13th, 2011 at 2:45 pm

    I hate how the search results look. Too bulky, too much white space, hard to quickly search jobs.

  16. Robert Says:
    October 13th, 2011 at 4:06 pm

    Old saved searches don’t work, and any new searches I try come up blank where there’d previously be ~20-50 vacancies. It’s absolutely useless. Inquiries come back autoresponse. This took a YEAR to mess up?

  17. Defense Employee Says:
    October 13th, 2011 at 4:38 pm

    Times out constantly, search engine is really fussy, results are inconsistent with selected items and web page comes up as unavailable more often than not.

    Its a real mess!

  18. Defense Employee Says:
    October 13th, 2011 at 4:57 pm

    What??!!

    Never had this error in the past!

    “Due to the sustained volume and traffic of visitors to USAJOBS 3.0, we are currently over capacity.
    We apologize for the inconvenience but hope you will come back soon! For more information please visit our Facebook page.”

    Really Bad!

  19. Terry Says:
    October 13th, 2011 at 6:16 pm

    The website is very unstable. I cannot go to the next screen. Even though the previous screen may show 9 of 20, if you try to go to the next screen, it will show 1 of 0? I liked the previous version that automatically showed the jobs that are closing soon, and the paygrade of the job. Also, it doesn’t matter which operating system you use. I am using IE at work, Safari, & Chrome at home and it still has the same issues.

  20. 30 Years & Counting Says:
    October 13th, 2011 at 8:32 pm

    There was a time when OPM was staffed with the country’s best experts on all things in personnel and pay. They wrote articles in refereed journals and were consulted by top firms, industry panels and compensation experts. Agency personnel officials went there to get answers to tough questions and help in resolving difficult issues. That was then and USAJOBS.GOV is now! OPM is staffed by clowns who worked there for their whole lives and couldn’t get a good job anywhere else. They don’t have a CLUE and agencies UNIVERSALLY believe that they are all “empty suits.” With this USAJOBS debacle, OPM proved it one again.

  21. Sarah Says:
    October 13th, 2011 at 9:27 pm

    Okay folks. Be sure to update your profile, especially the states you are interested in. It seems to “default” to United States. For example, mine “defaulted” to United States-Utah-Utah. I removed the United States-Utah-Utah and then added Utah back in. Hopefully doing this will stop the results for all the United States. You have to read everything carefully and review your profile/settings carefully for this type of thing.

  22. Carlos Says:
    October 13th, 2011 at 11:23 pm

    This is not working out error messages everytime…needs to get fixed due to alot of people need to view and apply for the jobs…

  23. Jake Says:
    October 14th, 2011 at 10:47 am

    I think the new site is terrible!! There was nothing wrong with the old version -remember, new is not always better!!

  24. Carrie Says:
    October 14th, 2011 at 12:04 pm

    They should have kept the old site up while they brought up the new site maybe under a different URL. Than after they fixed everything switch the URL so we would not have to go without for an exteneded period. This is ridiculous coming from the high paid GSs/Contractors. The new site in some respects looks like the previous site from a decade a go. The site is changed and I do not know if it has approved. But the only questions I have are HOW MUCH DID THIS COST? and CAN WE GET A REFUND?

  25. Gaurav Says:
    October 14th, 2011 at 12:41 pm

    USAJOBS is currently over capacity!
    Due to the sustained volume and traffic of visitors to USAJOBS 3.0, we are currently over capacity.
    We apologize for the inconvenience but hope you will come back soon!

  26. CP Says:
    October 14th, 2011 at 12:52 pm

    The Search feature is a bit clunky (aka “awkward”), but after some fiddling, I did figur it out. Bottom line, it DOES work and work pretty well. However, it’s a two-fold process. One, you narrow things geographically (e.g., “colorado” or “arvada”) and hit the blue arrow adjacent to the search box. Two, you then use the LEFT side categories (one at a time) to narrow it down, refine it, whatever you call it. Swap out parameters/criteria to suit your search intentions.

    Understand all the frustrations I see listed, but have patience. It’s new and (just a guess) … they probably didn’t do a lot of requirements gathering.

  27. Bob Says:
    October 14th, 2011 at 1:40 pm

    ….The new launch of usa jobs as a government web site is not surprising the V 2.0 was working fine….Now adding more bells and whisles has shut the system down do to capacity problems??? The government and contractor spent millions and it does not seem to have had any Testing or R&D process….”What a Mess!”

  28. Bob Says:
    October 14th, 2011 at 1:48 pm

    USAJOBS is currently over capacity!
    Due to the sustained volume and traffic of visitors to USAJOBS 3.0, we are currently over capacity.
    We apologize for the inconvenience but hope you will come back soon! For more information please visit our Facebook page.
    …This what has appeared on USA JOBS web site for the past 48 hours!….Sounds like poor planning and thecontractor and government have no ideal what they are doing!…

  29. Frustrated Bureau HR Person Says:
    October 14th, 2011 at 2:21 pm

    I can’t list my name because I work in federal HR and we aren’t allowed to write on blogs. That said, WE NEED HELP! We have A FEW open jobs that only a couple of people have made it through the maze to apply. WORSE THAN THAT, we have a dozen jobs that we have been trying to announce since Wednesday and have only gotten 6 of the 12 through the mess on the backend that nobody on the USAJOBS Facebook site can even see. OPM needs to shut down the search side for applicants for a few days until we can get these jobs announced on the site. Also, we ALL need to extend closing dates so we don’t get complaints, gripes and grievances after our jobs close to applications in front of the desparate, job-hungry eyes of the taxpayers complaining about the system front-end!!!

  30. Delena Foster Says:
    October 14th, 2011 at 7:07 pm

    Is anyone else experiencing a problem when hitting the apply button? It takes you to next page but there is only a cancel button so you can’t proceed with your application. I have already missed applying for one job because of this. I think the new site is a disaster.

  31. Frustrated Job Seeker Says:
    October 15th, 2011 at 4:04 am

    OPM… please suspend USAJOBS.gov 3.0 until the debugged issues are resolved & utilize the previous version in the meantime.

  32. Jim Says:
    October 17th, 2011 at 7:18 am

    Why was the “upgrade” done? Easy answer. Either we overspent by millions on a contract (no doubt approved by some crooked politician) or the IT dullards employed by the agency had to justify their jobs… thus the change. The old site worked, so why change it?

  33. tony freeman Says:
    October 17th, 2011 at 2:27 pm

    I’ve been checking the tsa website for the past year. I simply clickeked the check jobs link to usajobs and I got a listing of all tsa jobs across the country. Now there is no link to usa jobs. Old way worked worked fine.

  34. tony freeman Says:
    October 17th, 2011 at 2:28 pm

    I’ve been checking the tsa website for the past year. I simply clicked the check jobs link to usajobs and I got a listing of all tsa jobs across the country. Now there is no link to usa jobs. Old way worked worked fine.

  35. Boat Capt Says:
    October 17th, 2011 at 6:19 pm

    I’d like to jump on the bandwagon (even though I wish I didn’t have to). USA Jobs 3.0 is simply miserable. My vocabulary can’t express how much worse it is than the previous iteration, which, as we all know, had some flaws, but – miraculously – still allowed one to search for employment. I was under the impression that that was the point of the website.

    As a federal employee, I am embarrassed that this was a product of our government. Maybe they will fix it and it will truly be an improvement, but I think that would require a user interface that isn’t significantly worse than the already flawed and over-tedious system. I was really looking forward to a streamlined service that gave reasonable links to similar jobs to the ones returned by keyword or location searches, as well as something that allowed the user more real-time feedback on his or her submitted application.

    But i guess my wishes will have to wait and in the meantime, I’ll be glad I don’t have a need to search for a job on USA Jobs.

  36. August Says:
    October 17th, 2011 at 7:20 pm

    The search function is very unreliable – searching a job category turns up fewer hits than a keyword search (despite the fact that the job category is the keyword).

    I used the browse function quite a bit, that seems to have been discontinued, which is unfortunate.

  37. william kaminski Says:
    October 18th, 2011 at 6:12 pm

    The website has been down the entire day. With a message saying to try back in a few minutes. Still down 9 hours later.

  38. Betty Price Says:
    November 5th, 2011 at 10:01 pm

    There is nothing wrong with admitting right now that the newly designed system is worse. The real harm is in pretending everything is ok. Please, please! For the sake of all individuals who are seeking government employment, don’t shut them out at the application process. Please share with Mr. Berry.